Frequently Asked Questions
What types of sediment filters do you offer?
Whole House "Big Blue" Sediment Filters
Our sediment filters are made of fine polypropylene that has been melted and spun to form a cylinder and measured to size. The main function of a sediment filter is to remove both small and large particles such as sand, dirt, silt, and rust particles from the source water. Each cartridge is individually shrink-wrapped, meets Universal Industry Standards and is compatible with all standard whole house filter housings. Contains no binders, agents, solvents, antistatic materials or wetting agents.
A Gradient Filter? How does it work?
Outer Layer - large particles like sand and dirt is captured while smaller particles proceed deeper into the next layer. This process helps prolong the lifespan of the filter and prevent losing water pressure in the system.
Middle Layer - finer filtration than outer layer - captures finer materials like rust and silt.
Inner Layer - the highest level of filtration for filtering even the tiniest particles.
Compatible housings: almost all of the well known big blue, clear and white housings.
Filtration Lifespan: 6 to 12 months, depending on the quality of the raw water. Shelf Life : 5 years if kept out of direct sunlight.
How do I know which sediment filter is right for my needs?
The choice between a 1 Micron and a 5 Micron filter depends on the specific contaminants present in your water supply. A 1 Micron filter is more effective at removing smaller particles while a 5 Micron filter can handle larger sediment. It is advisable to conduct a water quality test to determine the appropriate filter for your requirements.
Can I purchase filters and PEX valves in bulk?
Yes, we offer options to purchase our sediment filters and PEX valves in bulk. For inquires on quotes please email info@betterh2oproducts.com with quantities and shipping destination.
What if my Leak Alarm is defective and needs to be replaced under the one year warranty?
For all warranty inquires, email us at info@betterh2oproducts.com.
What if my Leak Alarm keeps beeping?
If your Leak Alarm is continually chirping that's an indication of the battery needing to be changed. Battery replacement should be done every 12 months or when the unit starts to chirp, whichever comes first. If the unit continues to chirp or beep even after the batteries have been replaced, the unit needs to be replaced. Reach out to us at info@betterh2oproducts.com.
How often do I need to replace my filter bowl o'ring?
The o ring should be replaced every time the filter is changed.
How often should my water filter cartridge be replaced?
Your water filter cartridge should be replaced once a year or when there is noticeable water pressure loss through your filter.
What is your return policy for sediment filters?
We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unused and in their original packaging. You will also need your order number.
How long does shipping take for my order?
Please allow up to 10 business days for your order to ship. Note that wholesale orders may take longer to process and ship.
What should I do if my order arrives damaged?
Inspect your order upon reception. If you find that the item is damaged or incorrect please contact us immediately. We will evaluate the issue and take the necessary steps to rectify it. E-Mail of any damaged delivery at info@betterh2oproducts.com
Are there any non-returnable items?
We cannot accept returns on sale items, gift cards or opened filters.
Wholesale orders are final.
How will I know if my return has been approved?
To be eligible for a return, your item must be in the same condition that you received it or unused, and in its original packaging. You’ll also need your order number.
To start a return, you can contact us at info@betterh2oproducts.com. Please note that returns will need to be sent to the following address: 17 - 2584 Edinburgh PL. Unit 17, Ottawa, ON, K1B 5M1
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@betterh2oproducts.com.