Frequently Asked Questions
What type of sediment filters do you offer?
Whole House "Big Blue" Sediment Filters
Our sediment filters are made of fine polypropylene that has been melted and spun to form a cylinder and measured to size. The main function of a sediment filter is to remove small and large particles such as dirt, sand, silt, and rust particles from the source water. Each cartridge is individually shrink-wrapped, meets Universal Industry Standards, and is compatible with all standard whole house filter housings. Our filters contain no binders, agents, solvents, antistatic materials or wetting agents.
A Gradient Filter? How does it work?
- Outer Layer - large particles like sand and dirt is captured while smaller particles proceed deeper into the next layer. This process helps prolong the lifespan of the filter and mitigates pressure loss in your system.
- Middle Layer - finer filtration- captures finer materials like rust and silt.
- Inner Layer - the highest level of filtration for filtering even the tiniest particles.
Compatible housings: almost all of the well known big blue, clear and white housings. Ideal for a wide range of applications, including homes with municipal (city) or rural (well) water, as well as a variety of commercial or industrial applications. Filtration Lifespan: 6 to 12 months, depending on the quality of the raw water. Storage: Keep out of direct sunlight.
Are 20x4.5 inch sediment filters interchangeable?
Yes, generally speaking, 20x4.5 inch sediment filters are interchangeable as long as the dimensions are truly 20 inches in length and 4.5 inches in outer diameter. This is the standard "Big Blue" size for whole-house water filtration systems.
Here's what makes them interchangeable and what to consider:
-
- Standard Size: The 20x4.5 inch (often listed as 20" x 4.5" or 20" x 4-1/2") is a widely adopted standard for "Big Blue" style filter housings.
- Universal Fit: Most filters with these dimensions are designed to fit into standard 20" x 4.5" filter housings.
- Micron Rating: While the physical size is interchangeable the micron rating is a dependant on you filtering goals and raw water quality. You'll find 20x4.5 inch sediment filters in various micron ratings (e.g., 1 micron, 5 micron, 20 micron, etc.). This rating determines the size of particles the filter can remove. You should choose a micron rating appropriate for your water quality needs and the stage of filtration.
- Filter Media Type: Sediment filters also come in different media types (e.g., spun polypropylene, pleated polyester, string-wound). While they are all designed for sediment removal and are dimensionally interchangeable, their performance characteristics (flow rate, dirt holding capacity, reusability) may vary.
- Brand Compatibility: Fits filter housings from various brands like Pentek, Culligan, American Plumber, and many others.
When should I use a 1 micron filter?
Whether or not you should use a 1-micron filter depends entirely on your specific water quality, your filtration goals, and your filtration system setup. Here's a breakdown of the pros and cons to help you decide:
(Pros):
-
- Excellent Fine Sediment Removal: A 1-micron filter is highly effective at removing very fine particles like silt, clay, rust flakes, and other microscopic suspended solids that can make water cloudy or gritty. If you have consistently cloudy or turbid water, a 1-micron filter can significantly improve clarity.
-
Reduction of Certain Microorganisms: While not a sterilizing filter (like a reverse osmosis membrane or UV light), a 1-micron filter can reduce larger waterborne pathogens like:
- Cysts: Giardia and Cryptosporidium, which are common in surface water sources and can cause gastrointestinal illness.
- Some Bacteria: Larger bacteria like E. coli and Salmonella.
- Pre-filtration for Sensitive Systems: If you have downstream filtration components that are sensitive to clogging or damage from fine particles (e.g., reverse osmosis membranes, UV purifiers, or even faucets and appliances), a 1-micron filter serves as an excellent pre-filter to protect them and extend their lifespan.
- Improved Taste and Odor (Indirectly): By removing fine particulate matter, a 1-micron filter can indirectly contribute to better taste and odor by eliminating suspended solids that might contribute to an earthy or metallic taste.
- High Purity Requirements: For applications where very clean water is desired, such as certain industrial processes, laboratory use, or specific health concerns, a 1-micron filter can be a valuable component
(Cons):
-
-
Rapid Clogging: This is the most significant disadvantage. If your water has a high load of sediment, a 1-micron filter will clog very quickly. This leads to:
- Frequent Filter Changes: You'll need to replace the filter much more often, increasing maintenance costs and effort.
- Reduced Water Pressure: As the filter clogs, water flow will decrease, leading to noticeable drops in water pressure throughout your home.
- May Be Overkill for Basic Sediment: If your water only has larger, easily visible sediment, a 5-micron or even 10-micron filter might be sufficient and will last much longer with less impact on pressure.
- Doesn't Remove Dissolved Contaminants: A 1-micron filter is a sediment filter. It will not remove dissolved chemicals (like chlorine, lead, pesticides), heavy metals, or viruses. For these, you'd need additional filtration stages (e.g., carbon filters, RO system).
-
Rapid Clogging: This is the most significant disadvantage. If your water has a high load of sediment, a 1-micron filter will clog very quickly. This leads to:
What does a general water filter system look like?
General Recommendation:
-
-
Multi-Stage Filtration is Key: For whole-house filtration, it's generally best to use a multi-stage system. A common setup is:
- Stage 1 (Pre-filter): A higher micron rating (e.g., 20 or 10 micron) sediment filter to remove larger particles and protect the finer filters downstream. Our dual-gradient filters start at a higher micron rating which makes them efficient at pre-filtering.
- Stage 2 (Main Sediment Filter): A 5-micron sediment filter. This is often a good balance for general whole-house sediment removal, allowing for good flow and reasonable filter life.
- Stage 3 (Finer Filtration/Specific Contaminants): If you need very fine filtration for specific concerns (like protecting an RO system), this is where a 1-micron filter might be added. You might also add a carbon filter here for chlorine and chemical removal.
-
Multi-Stage Filtration is Key: For whole-house filtration, it's generally best to use a multi-stage system. A common setup is:
How often do I need to replace my filter bowl o'ring?
The o ring should be replaced every time the filter is changed.
How often should my water filter cartridge be replaced?
Your water filter cartridge should be replaced at least once a year or when there is noticeable discoloration or water pressure loss through your filter.
The filter on the left was changed a bit early; there's still white at the top.
The filter on the right was changed too late and left the housing caked inside.
Can I purchase filters and PEX valves in bulk?
Yes, we offer options to purchase our sediment filters and PEX valves in bulk. For inquires on quotes please email info@betterh2oproducts.com with quantities and shipping destination.
Why does my Leak Alarm keep beeping?
If your Leak Alarm is continually chirping that's an indication of the battery needing to be changed. Battery replacement should be done every 12 months or when the unit starts to chirp, whichever comes first. If the unit continues to chirp or beep even after the batteries have been replaced, the unit needs to be replaced. Reach out to us for a replacement at info@betterh2oproducts.com
How long does shipping take for my order?
Please allow 3-10 business days for your order to ship. Note that wholesale orders may take longer to process and ship.
What is your return policy?
We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unused and in their original packaging. You will also need your order number.
What should I do if my order arrives damaged?
Inspect your order upon reception. If you find that the item is damaged or incorrect please contact us immediately. We will evaluate the issue and take the necessary steps to rectify it. E-Mail any order issues to info@betterh2oproducts.com
Are there any non-returnable items?
We do not accept returns on sale items, gift cards or opened filters.
Wholesale orders are final.
How will I know if my return has been approved?
To be eligible for a return, your item must be in the same condition that you received it or unused, and in its original packaging. You’ll also need your order number.
To start a return, you can contact us at info@betterh2oproducts.com. Please note that returns will need to be sent to the following address: 17 - 2584 Edinburgh PL. Unit 17, Ottawa, ON, K1B 5M1
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@betterh2oproducts.com.